WARRANTY CLAIM SUBMISSION

WE ARE COMMITTED TO DELIVER THE BEST CORDLESS BUFFET WARMERS & COOLERS FOR ALL CUSTOMERS GLOBALLY.

 

This Limited 1 year warranty for all VIDACASA products protects against manufacturing defects such as malfunctioning, discoloration and inconsistent performance. Please note that this warranty does not cover everyday wear-and-tear, which are scratches, chips and cracks.

 

To make a warranty claim, please use the form below.

 

You will need to provide:

Proof of purchase – A copy of the original sales receipt is required.

Photo of defective VIDACASA products – A digital image of the damaged product(s) is required.

Upon receiving your sent defective item(s),we will review the products whether they are covered under our 1-year Warranty coverage. If they are, we will issue replacement product(s).

In the event that the specific item(s) is no longer available, a similar replacement product will be provided.

Should you have any issues using the form and need to contact a member of our customer service team, please email: service@vidacasa.com.

IMPROPER USE, NON-OFFICIAL REPAIR REPLACEMENTS OR FAULTY INSTALLATIONS ARE NOT COVERED UNDER THIS WARRANTY.
The entire liability of the VIDACASA products shall be limited to the amount actually paid for the product by the original purchaser.