All VIDACASA® products are backed with a One-Year Manufacturer’s Warranty that covers any original defect(s) in workmanship and materials from our production. We also provide replacement of all parts that found to be defective in material or workmanship during the 12 calendar months from the date of purchase from your original seller.
To complete the warranty replacement process of any part, you will have to return the product with your original proof of purchase receipt to us. Once we have received your unit, we will examine the units for factory defects. If the unit is still under the warranty period, your sent unit(s) will be replaced and returned to you at Free of Charge under our One-Year Warranty commitment.
Please be reminded that you will need to send the defective product to VIDACASA® freight prepaid with returned address and complete contact information.
All of our products are manufactured and packaged carefully with precisions to ensure that they are all at their best qualities and performance before they get dispatched from production.