All VIDACASA® products are backed with a One-Year Manufacturer’s Warranty that covers any original defects in workmanship and materials from our production. We also provide replacement of all parts that found to be defective in material or workmanship during 12 calendar months from the date of purchase by the original purchaser.
To complete the warranty replacement process of any part, please return the product with original proof of purchase receipt to VIDACASA®. Our Warranty team will examine the return units for factory defects. If defects are found, received items would be replaced and returned to users at Free of Charge under our One-Year Warranty commitment.
Please be reminded that users will need to send the defective product to VIDACASA® freight prepaid with returned address and complete contact information for the replacements units to be properly sent.
All of our products are manufactured in precise precisions to ensure that they are all at their best qualities and performance.